Lily and Brandon exemplify customer service. As a property owner seeking the best property management experience possible, I have found the best team for my needs. Phone calls and emails are answered quickly, property maintenance needs are addressed immediately and by first rate vendors, prospective tenants are vetted carefully and efficiently, revenues and expenses are tracked intuitively through an online accounting system, leasing strategies are sound and results-driven, and much much more. Their tenant lease agreements are thorough and have the owner and tenants' best interests covered. Lily and Brandon ran circles around the firm I used before. I now sleep like a baby knowing that my property is in good hands. Without hesitation, I recommend Peninsula Prime Real Estate for your property management needs.
Lily and Brandon are extremely customer service oriented, professional and very knowledgeable about their business. We hired them for their property management service and have been so impressed with their thoroughness and quick identification of qualified tenants and a willingness to do whatever is needed to make the property management process easy for us. The rental legal changes, the thoroughness of the lease and move-in inspection that Lily has informed and provided us has saved us money from any future liability issues and paying for possible damages to the unit that we did not know we could recover in the past (we paid for rust damage and never considered mold or bedbugs or new smoke detector requirements) just to name a few of the value that Peninsula Prime Realty service offers. Until we met Lily, we didn't realize that managing the property on our own was a liability - we just didn't know what we didn't know even though we had been landlord for some time. They apply their experience to help you so you don't have to stress or worry anymore. They have met and exceeded their promises consistently!!! You can TRUST them with your property! They more than pay for themselves!
I highly recommend working with Brandon Kley. Brandon went out of his way to show us our rental home in Palo Alto after we drove down from San Francisco, but missed the open house. We instantly fell in love with the house. He also took extra time to show us another property he thought we might be interested in. Brandon kept us informed on the process, and when we were lucky enough to be offered the rental, Brandon was very helpful in finalizing the lease.
I engaged Lily Pizano to help me rent an office that my family owns in Palo Alto. She found a tenant in ONE day.
Beyond that, she was extremely thorough in vetting the tenant, making sure that everyone was well-informed, and ensuring that the transaction went smoothly. Her communication was always clear and timely. She gave me advice above and beyond what was required which I found useful and thoughtful. She has my highest recommendation!
Working with Brandon at Peninsula Prime Realty has been a seamless process. He did a great job when we purchased our first home in 2009 in Richmond Marina Bay - from walking 20+ properties to find the right one, writing numerous contracts in a highly competitive market, and finally negotiating the contract to getting the keys. He was our first call when we decided to purchase our second home this time around. He is capable, efficient and fun to work with. We highly recommend him and Peninsula Prime Realty.